Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Travelax Travel & Tourism ("Travelax", "we") collects and uses your personal information when you use travelax.ae.

What we collect

• Details you submit in our forms: name, phone/WhatsApp number, email, nationality, destination, visa type and message.
• Technical information: IP address, approximate location based on IP, device type, operating system, browser, screen size and time zone.
• Marketing information: the page you arrived on, referring website, UTM parameters and ad click identifiers (for example Google gclid or Facebook fbclid).

How we use it

• To contact you about your visa or travel enquiry by WhatsApp, phone or email.
• To prepare quotations and provide the services you request.
• To prevent spam and misuse of our forms.
• To measure and improve our website and advertising.

Cookies & analytics

• We use Google Tag Manager, Google Analytics, Google Ads, Meta (Facebook) Pixel and Microsoft Clarity. These services may set cookies and collect usage data such as pages visited, clicks and session recordings.
• When you submit a form, your email and phone number may be shared in a secure, hashed (encrypted) form with Google and Meta to measure advertising results.
• You can block or delete cookies in your browser settings at any time.

Sharing

• We do not sell your personal data.
• We share your information only when needed to deliver your service (for example with embassies, visa application centres, airlines, hotels or insurers, at your request) or when required by law.

Retention & security

• We keep enquiry data only as long as needed for the purposes above and apply reasonable technical measures to protect it.

Your rights

• You can ask us to access, correct or delete your personal data by emailing info@travelax.ae.

Travelax Travel & Tourism · Al Saqr Business Center, Sheikh Zayed Road, Dubai Marina, Dubai, United Arab Emirates